After inviting carriers to bid, ShipperGuide lets you view invitation statuses, copy bid invitation links for carriers having trouble receiving the email, and add additional carriers to an already-published bid.

Topics covered in this article:

• Invite additional carriers to a published bid
• Bid invitation statuses

• Copy bid invitation link

   

To invite additional carriers:

1. On the left side panel of ShipperGuide, click on Procure -> RFP Guide. Select the RFP to which you wish to invite carriers and go to CARRIERS tab.

2. Search and select the carriers you want to invite to bid. Or click the checkbox next to CARRIER to select all carriers. You can also use the search bar and filters to search specific carriers from your network.

3. Once you have selected the carriers, click > Add to bid. 


 

If you would like to invite carriers not listed on your carrier network, please see the following article on How to Add and Delete Carrier Contacts

Invitation statuses:

The invitation statuses are the following:

• Pending: The invite has been created but hasn't gone out yet; the invitation email is still queued to be sent.
• Email Sent: The bid invitation email was sent to the carrier.
• Email Resent: The invitation was manually resent to the carrier after the initial send.
• Unsubscribed: The carrier has unsubscribed from receiving emails from ShipperGuide.
• Accepted: The carrier has accepted the bid invitation.
• Rates Submitted: The carrier has submitted its proposal.
• Award Confirmation Submitted: The carrier has been awarded volume on this RFP and has submitted their confirmation/feedback on the award.
• Not Set: The carrier was not invited to the bid
• Check Contact: The email was not delivered. Hover the icon to view the reason: Deferred, Hard Bounced, Soft Bounced, Rejected, or Spam:
  • Deferred: The carrier’s email server has refused the delivery of the email.
  • Hard Bounced: The carrier’s email address does not exist.
  • Soft Bounced: The carrier’s mailbox is full or inactive.
  • Rejected: The carrier’s email may not exist, or the email was rejected.
  • Spam: The carrier’s email was filtered as spam.

Important: Please consult the article Why am I not receiving Shipper Guide emails? to learn about common causes and possible solutions for carriers that are not receiving emails. 

How to copy the bid invitation link:

1. On the Invited Carriers section, click next to the carrier’s invitation.

2. Select Copy Invite Link. The bid invitation link will be copied to your clipboard - useful for sending directly if a carrier´s email keeps bouncing.

After carriers have submitted their bids:

• Award primary/backup and allocate volume to carriers
• Rank carriers’ bids in order of preference

Frequently Asked Questions (FAQ)

A carrier says they never unsubscribed — why do they show that status?
Occasionally an email-delivery issue on our side (not the carrier's) causes this incorrectly. Submit a request with the carrier's email and we'll manually verify and clear it.
 

Can I bulk-invite carriers by tag?
Yes — use carrier tags or the filter panel in the Invited Carriers search bar to select a group at once instead of adding carriers one by one.
 

Does an email delivery issue block the carrier from bidding?
No. Carriers can still log into the Carrier Portal directly to view and respond to bids even if they're not receiving email notifications.
 

How long does it take support to clear an incorrect Unsubscribed/bounce flag?
It typically requires manual engineering verification, so response time varies — submit a request as soon as you notice it.
 

Where do I find carriers not yet in my network?
See this article How to Add and Delete Carrier Contacts