How to Create Carrier Contacts 

Tip! Before creating a new contact, we highly recommend using their email address to search for them. Your contact might already be in our system and searching by email is the best way to find them.

1. Click on My Carrier Contacts on the left menu
2. Click Create Contact
3. Required fields: first name, last name and email address
4. Optional fields: phone number 
5. Click on Next
6. Select the Carrier Company
7. Click on Add Carrier Contact

Note: If you're unable to find the company name, click "Create a New Company" at the bottom. (Only the company name field is required).

Clarification on Requiring Unique Email Addresses

A carrier user's email address is their username in order to log into the system. Usernames must be unique to properly identify individuals.

To assign an appointment to a carrier user, we require a unique carrier contact email address in their profile. If your facility has carrier scheduling enabled, the carrier contact will be able to manage their assigned appointments from the carrier.opendock.com portal.

Therefore, in order to create a new carrier, their email address must not already be taken in the system as either a warehouse user or a carrier user.