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Fábio Gomes The helpers that keep the community running smoothly. Community team

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Articles

Recent activity by Fábio Gomes

  • [Opendock] Appointment Statuses

    Opencok Nova uses predefined appointment statuses rather than custom ones. This guide outlines each status, its functionality, and how to manage them effectively. And one important tip: Check out ...

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  • [Opendock] Adding the Dock Schedule

    Adding the Dock Schedule Set operating hours for each dock to control when appointments can be scheduled. This can be done when you first create the dock or anytime later by editing it.   How to Ed...

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  • [Opendock] Adding Operating Hours

    Adding Operating Hours Click on the “Warehouses” tab on the left  Select the warehouse   Click the “Operating Hours” tab at the top  Set the specific operating hours by clicking the second icon...

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  • [Opendock] Editing your Nova profile and Password

    How to Edit Your Profile Under the Opendock logo on the left, click your name Click on “Account” Click on “Edit”  Select the field you wish to edit and apply changes Please note: your email addre...

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  • [ShipperGuide] How do I view and upload Shipment Documents?

    This article will cover how to view and upload shipment documents on the shipment’s page via the carrier portal for ShipperGuide.   Carriers can access the shipment’s page by logging into their ...

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  • [Opendock] Carrier Contact Email Subscribers

    Carrier Contact Email Subscriber List  Carrier email subscribers are a list of email addresses that will receive all appointment notifications when appointments are scheduled with this Carrier C...

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  • [Opendock] Editing the Appointment Fields

    You have the ability to edit the appointment fields of every appointment:   Click the Appointments Page on the left menu Find and click the appointment to open Click on the Edit button (pencil ...

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  • [Opendock] Tracking In/Out times

    Tracking In/Out times Once the appointment status changes to "Arrived," "In Progress," or "Completed," a timestamp will record when the change occurred, providing you with updated appointment st...

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  • [Opendock] Assigning Load Types to the Dock

    How to Assign Load Types to Your Dock Every Dock must be assigned one or more Load Types that it services.  Note: the Load Type needs to be created first and then assigned to the specific dock. Ple...

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  • [Opendock] Resetting Your Nova Password As A Warehouse

    How to Reset Your Password Go to https://nova.opendock.com/login  Click on “Forgot Your Password" Enter your login email Click on “Send Reset” Check your inbox for a password reset email from nor...

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