Reserves allow you to block one or more slots on the carrier portal, preventing appointments from being scheduled during those times.

Creating a Reserve

1. On the Opendock page, go to the Appointments menu on the left.
2. Click Day (1) to switch to Day View on the grid.
3. Click the lightning icon (2) next to the slot you want to reserve.

📌 Once created, the reserved slot will appear as a darkened block on the grid.

Editing a Reserve

You can modify an existing reserve in two ways:

Using the Edit Button

1. Click on the reserved slot to open its details.
2. Click the edit button (pencil icon).
3. Update any of the following:
   • Reserve name
   • Reserve date
   • Start and end times
4. Click Save to apply changes.

Drag to Resize

• Click and drag the bottom edge of the reserved slot to expand or shorten its duration.

Deleting a Reserve

1. Click on the reserved slot.
2. Click the delete button at the bottom.
3. Confirm deletion to remove the reserve.

Frequently Asked Questions

Q: How long do unassigned assets stay visible in Waiting Assignment?
A: Up to 30 days after arrival (previously 7 days). This extended window is behind a feature flag and may not yet be active for your warehouse.

Q: What happens if I assign an asset to the wrong spot?
A: You can drag and drop it again to reassign — Opendock will send an updated SMS notification to the driver with the corrected location.

Q: Does the driver need to do anything after being assigned a spot?
A: No — once assigned, they receive an automatic SMS with their location and next steps.

Q: What creates a new card in Waiting Assignment?
A: Any completed driver check-in (via tablet or QR code) automatically creates a Truck, Trailer, or Container record that appears there.

Need Recurring Reserves?

For instructions on setting up recurring reserves, check out this article.