This month's release is all about giving drivers and yard teams information without making anyone chase it down. We shipped the first pieces of hands off SMS/WhatsApp communication with drivers, a brand new mobile workflow for yard checks, and a round of scheduling flexibility upgrades, alongside 55+ bug fixes and a big push on translation accuracy across the platform.

Features and enhancements are organized by the three core areas of the Opendock platform. Each update includes what changed, the problem it solves, the value it adds, and where to find it.

What changed
We added automatic SMS and WhatsApp messages to drivers at the moments that matter most: when they check in, when their appointment moves to In Progress or Completed, and when a drop load's asset is ready for pickup, including a Yard Map image sent straight to their phone. Two way SMS/WhatsApp now also translates automatically, so messages arrive in the driver's language.

Problem it solves
Once a driver checked in, they had no way to know what was happening next unless a warehouse staff member walked them through it, which meant repeat calls asking "where do I go" and miscommunication at the gate that could add to dwell time.

Value it adds
Drivers get real time status by text without staff intervention, cutting down on miscommunication at the gate and giving warehouses a real lever on dwell time and claims. This is being piloted with a small set of customers before wider rollout.

Where to access
Opendock Portal → Gate Management → Notification Settings

Currently rolling out gradually to pilot customers; reach out to your Customer Success Manager to get added.

What changed
We added follow-up improvements to the Check-Out experience released earlier this year, including better flow and tab management and a cleaner edit-field modal.

Problem it solves
Early Check-Out users ran into a few rough edges managing flows and editing fields after the initial release.

Value it adds
A smoother, more reliable check-out experience with fewer clicks and less friction for gate staff.

Where to access
Opendock Portal → Gate Management → Check-Out Settings

What changed
The language selector at check-in is now bigger, clearly labeled, and takes effect immediately, no more refreshing the page for a language change to apply.

Problem it solves
Drivers who didn't read English struggled to find the language switcher, and even when they did, the dropdown didn't always work without a refresh.

Value it adds
Faster, friendlier check-in for non-English-speaking drivers, with one less support headache for gate staff.

Where to access
Available automatically on the Check-In kiosk screen, no setup required.

What changed
We launched Check Tasks, a new mobile-first workflow for yard staff to run structured Area Checks (zone-level) and Inventory Checks (asset-level: location, status, and condition) right from the yard floor, with the ability to log a check as confirmed or missing.

Problem it solves
Most yards today track checks with paper, spreadsheets, or institutional memory. That makes audits slow, error-prone, and hard to verify after the fact.

Value it adds
Yard audits move from a manual, error-prone process to a guided, trackable workflow on the device staff already carry. Currently in beta with a small group of customers.

Where to access
Opendock Driver/Yard App → Tasks → Check Tasks

What changed
Assigned spots on the Yard grid now show a badge with the number of open Move and Check tasks tied to that asset, and hovering the spot lists the reference numbers for each.

Problem it solves
Without a visual cue that an asset already had a task in progress, staff were creating duplicate tasks for the same truck or container.

Value it adds
Fewer duplicate tasks and less wasted effort, since staff can see at a glance whether something is already being worked.

Where to access
Opendock Portal → Yard → Yard Grid (hover any assigned spot)

What changed
Canceling a Move, Check, or driver-app task now prompts for a reason from a predefined list, which is saved and shown in the task's Comments & Activity tab.

Problem it solves
Canceled tasks left no record of why, making it hard for supervisors to spot patterns or follow up.

Value it adds
Supervisors get visibility into why tasks are being canceled, which makes it easier to catch recurring issues before they become bigger problems.

Where to access
Opendock Driver/Yard App and Portal → any task → Cancel

What changed
Hovering an assigned spot now shows its full assignment history, including how long a truck has been there and when it moved, and the tooltip updates live without a page reload.

Problem it solves
Operators had no easy way to see dwell time or track spot moves without digging into individual asset details.

Value it adds
Faster answers to "how long has this been sitting here" without leaving the yard grid.

Where to access
Opendock Portal → Yard → Yard Grid (hover any assigned spot)

What changed
Added a dedicated view that surfaces assets the system expected to be in the yard but can no longer locate.

Problem it solves
Assets could effectively disappear from tracking with no clear way for operators to flag or find them.

Value it adds
Faster identification of assets that need investigation, instead of discovering they're missing during an audit.

Where to access
Opendock Portal → Yard → List View → Missing filter

What changed
Yard task cards can now be completed or canceled by dragging them into the Completed or Canceled lane (with a confirmation step), and tasks can move directly from To Do to Completed without stopping at In Progress first.

Problem it solves
Completing or canceling a task required extra clicks through menus, slowing down the most common actions on a busy yard.

Value it adds
Fewer clicks to close out routine tasks, saving time across a shift with a high task volume.

Where to access
Opendock Portal → Yard → Task Board

What changed
Users can now export just the assets currently in the yard, instead of picking a date range and cleaning up the results afterward, and the List View now shows Missing assets with inline status editing.

Problem it solves
Getting a clean, current inventory spreadsheet used to require manual cleanup after every export.

Value it adds
A ready-to-use current inventory export in one click, plus faster status updates for assets flagged as missing.

Where to access
Opendock Portal → Yard → List View → Export

What changed
Carriers and warehouses can now edit custom form field answers after an appointment has already been booked, instead of being locked in at booking time.

Problem it solves
A typo or a change in load details used to mean the carrier was stuck. There was no way to correct a custom field answer once the appointment existed.

Value it adds
Fewer support requests to fix a booking, and more accurate load information reaching the warehouse before the truck arrives.

Where to access
Carrier Scheduling Portal → My Appointments → Edit
 

What changed
Warehouse admins now get more control over custom fields: per-form description overrides, the ability to safely retire a field with a confirmation step, inactive fields automatically hidden from forms, and org-level Load Types can now use custom forms.

Problem it solves
Admins previously couldn't reuse the same field with different descriptions per form, couldn't retire a field without risk, and org-level Load Types were locked out of custom forms entirely.

Value it adds
More flexible, safer field management with less risk of breaking a form that's actively in use.

Where to access
Opendock Portal → Warehouse Settings → Custom Forms

What changed
The scheduling grid's time-interval setting now supports 1-hour slots, in addition to the existing 30-minute increments.

Problem it solves
Warehouses running top-of-the-hour scheduling had to work around 30-minute grid slots, adding extra clicks to book a full hour.

Value it adds
A grid that matches how the warehouse actually books appointments, with fewer clicks per booking.

• Performance: Resolved a reported slowdown in the Yard Management System and reduced initial page-load time by lazy-loading Yard components, working toward a sub-3-second load target.

• Performance: Removed a redundant validation call during appointment booking, cutting unnecessary backend load and speeding up the booking flow.

• Reliability: Fixed a recurring crash triggered when uploading more files than allowed to an appointment.

• Internationalization: Fixed dozens of untranslated areas across the platform, including user invites, organization and SSO setup pages, Load Types and Docks settings, TV Mode, the appointments grid, and yard task labels. Also regenerated hundreds of missing translation entries so untranslated strings fail gracefully instead of showing blank.

• UI Polish: Fixed inconsistent shadow styling across icon buttons platform-wide.

• Reporting: Added an "export selected fields only" option to appointment list exports, and replaced the all-or-nothing Load Type filter in Insights exports with individual custom form fields.

• Security: Closed an unauthenticated endpoint that could expose carrier password hashes, an authorization gap that allowed posting comments on other organizations' task yards, an email-enumeration issue on a public availability check, and removed session tokens from redirect URLs between portals.

💡 For integration users: Two changes affect API behavior this month. Appointment reference numbers submitted via integration are now deduplicated server-side, so a duplicate reference string sent on create will no longer be stored as a duplicate. The yard-task/search endpoint has moved from GET to POST to support larger ID lists reliably. Update any direct integrations calling this endpoint to use POST going forward.

• [OD-2080] Gate: Fixed the Gate Management tab so users without Gate Management access see the info panel properly blurred instead of exposed.

• [OD-3968] Yard: Fixed untranslated yard spot tooltip values and incorrect Portuguese dock labels.

• [OD-3946] Yard: Fixed stale/inactive containers appearing in the "waiting assets" view.

• [OD-3919] Yard: Fixed assets with an active Move task being blocked from also getting a Check task created.

• [OD-3903] Yard: Fixed a display issue on the yard arrival tile for a specific customer location.

• [OD-3868] Yard: Fixed drag-and-drop wrongly rejecting a truck-only asset dropped onto a container-only spot.

• [OD-3867] Yard: Fixed a spot-detail request failure and a missing translation string.

• [OD-3863] Yard: Fixed an error when adding a new spot for a specific customer location.

• [OD-3841] Yard: Fixed the "disable Ready for Pickup notification" setting not actually disabling the notification.

• [OD-3810] Yard: Fixed the active Yard View/Yard Tasks tab not persisting on reload or shared links.

• [OD-3526] Yard: Fixed the Asset Details Fields & Forms panel showing even when Yard Management is disabled for the warehouse.

• [OD-2725] Yard: Fixed being unable to edit a Move task created with no asset and no destination.

• [OD-2335] Yard: Fixed the "Dropoff Asset" panel disappearing when the Visit Type is changed.

• [OD-2125] Yard: General reliability fixes to the yard task service.

• [OD-2098] Yard: Fixed expanded/collapsed Area state not persisting across page navigation.

• [OD-2070] Yard: Fixed drag-and-drop truck reassignment between spots requiring an extra drop into open space first.

• [OD-2139] Yard: Tightened validation on task updates.

• [OD-2044] Yard: Improved the error message shown when yard spot creation fails due to a duplicate spot code.

• [OD-1736] Yard: Fixed the trailer count badge rendering above the truck instead of over the correct trailer for multi-trailer trucks.

• [OD-3952] Scheduling: Fixed a missing translation in the appointment duration update modal.

• [OD-3944] Scheduling: Fixed a missing translation in the drag/resize dock availability message.

• [OD-3941] Scheduling: Fixed appointment reschedule incorrectly re-enforcing weekday unit limits across the original date range.

• [OD-3920] Scheduling: Fixed very wide reference numbers overflowing instead of truncating.

• [OD-3915] Scheduling: Fixed the event tooltip showing "Yes" for boolean custom form fields that were actually false.

• [OD-3886] Scheduling: Fixed recurring appointment series sending weekday names in English regardless of locale.

• [OD-3883] Scheduling: Fixed carrier portal unit-limit validation using a dock not linked to the selected load type.

• [OD-3864] Scheduling: Fixed reschedule not updating the dock when a new time wasn't also selected.

• [OD-3827] Scheduling: Fixed the custom form field creation modal breaking for dropdown and combo-box field types.

• [OD-3577] Scheduling: Fixed unit count not updating when a recurring appointment series is deleted.

• [OD-3303] Scheduling: Fixed clicking an appointment in the grid not always opening its dialog.

• [OD-3302] Scheduling: Fixed the Unit Limiter drawer opening on a different date than the grid view.

• [OD-3296] Scheduling: Fixed a crash in "first available appointments" date formatting.

• [OD-3295] Scheduling: Fixed a crash when a time input isn't zero-padded.

• [OD-3248] Scheduling: Fixed untranslated system dropdowns and labels on the Load Type form.

• [OD-2736] Scheduling: Fixed ETA entry requiring a leading zero (e.g. "1:53pm" now works without typing "01:53pm").

• [OD-2692] Scheduling: Fixed "Unset to Org" not working for the Reference Number field setting.

• [OD-1790] Scheduling: Fixed schedule cloning failing depending on browser language.

• [OD-1683] Scheduling: Fixed overbooking being disabled when conflicting appointments existed.

• [OD-1672] Scheduling: Fixed an issue with the Email Subscribers functionality.

• [OD-1622] Scheduling: Fixed the reserves indicator disappearing, especially after rescheduling.

• [OD-1618] Scheduling: Fixed color inconsistency in the Light Grid theme.

• [OD-1592] Scheduling: Fixed a confusing error when clicking "Book Appointment" while in Preview Mode.

• [OD-1562] Scheduling: Fixed date-range selection breaking when a range is typed instead of picked from the calendar.

• [OD-1525] Scheduling: Fixed the page fully reloading, without saving, when pressing Enter instead of clicking Save on a custom form field.

• [OD-660] Scheduling: Fixed the Scheduling Portal warehouse details page rendering with wrong proportions on some mobile devices.

• [OD-3782] Platform: Fixed appointment creation not recording the author, which caused audit logs to show "Unknown User."

• [OD-3515] Platform: Fixed an unauthenticated endpoint that could expose carrier password hashes.

• [OD-3387] Platform: Fixed a crash affecting appointment loading in certain edge cases.

• [OD-3383] Platform: Fixed a crash related to warehouse timezone handling.

• [OD-3263] Platform: Fixed TV Mode showing raw translation tokens and a persistent spinner on in-progress appointments.

• [OD-2176] Platform: Fixed appointment modals opened from the grid and the live yard page not syncing updates in real time.

• [OD-1246] Platform: Fixed undefined Load Type names appearing on the Docks page.

• [OD-1050] Platform: Fixed a nameless tag created in production blocking new tag creation.

• [OD-939] Platform: Fixed missing navigation at certain window widths.

• [OD-626] Platform: Fixed a timezone discrepancy between the appointment grid and email notifications.

• [OD-504] Platform: Fixed a missing configuration key across environments.

55+ bugs resolved this month across Gate, Yard, Scheduling, and Platform, with a notable concentration in translation accuracy and scheduling grid edge cases.

July was about closing the loop between people and information: drivers get proactive updates without waiting on staff, yard teams get a structured way to run checks instead of relying on paper, and warehouses get more flexibility in how they configure scheduling and forms.

• Automated driver notifications → Fewer "where do I go" calls at the gate, and a real lever on dwell time.

• Yard Check Tasks → Yard audits move from spreadsheets and tribal knowledge to a guided, trackable mobile workflow.

• Duplicate-task prevention and cancellation reasons → Less wasted effort and better visibility into why tasks get canceled.

• Editable custom fields after booking → Fewer support tickets to fix a booking mistake, and more accurate data before the truck arrives.

• 55+ bug fixes, with a strong focus on translations → A more reliable, more consistent experience for every language your team and carriers use.

Have questions about any of these updates? Reach out to your Customer Success Manager or visit our Help Center.