In this webinar, Carol, a Senior Product Designer at Loadsmart explained the challenges of managing shipment claims, including scattered evidence (photos in emails, documents in different folders), lack of visibility, and inefficiencies in tracking and resolving claims.

Claim Support Feature Overview

The Claim Support feature centralizes evidence collection within Opendock, allowing users to:

• Store and manage documents and photos in one place.
• Track claims efficiently and generate reports.
• Capture evidence via mobile devices.

Key Benefits

• Centralized Evidence: Organizes all claim-related data in one system.
• Improved Visibility: Quick access to claim details and trends.
• Faster Resolution: Reduces back-and-forth with carriers.