Access Shipment Details on ShipperGuide Carrier Portal

Carriers can view and manage their shipments and provide updates accessing the ShipperGuide Carrier Portal.

1. Login into the Carrier Portal.

2.  Navigate to the Shipments page. 

3. Click or search for the shipment you wish to update. This will take you to the Shipment Page.

4. The Shipment Details page is central to containing all the details of your assigned shipment.

The Shipment Info section contains the mode, BOL number, SO number, PO number.

The Open chat section allows you to send messages directly to the Shipper.

The Shipping items section contains information about the shipping items.

Add Additional Charges

From the Shipment Details page, add additional charges that may have incurred during the execution of a shipment.

1. From the Shipment Details page, click the Charges tab, then + Submit new charge.

2. A pop-up form will appear, enter all details related to the extra charge.

• Required: Charge Type - drop down menu of common accessorial charges

• Required: Amount per unit - dollar amount rate for service

• Required: Stop - drop down menu to indicate where the charge was incurred

• Optional: Description - additional details of charges

• Optional: Upload file - upload receipts or additional supporting docs of charge

3. Click .


Frequently Asked Questions (FAQ)

Can I edit a charge after I submit it? 
Once submitted, a charge typically can't be edited directly by the carrier — contact your Shipper contact through the Open Chat section if a correction is needed.

What if I don't see the Charges tab? 
Confirm you're on the correct Shipment Page for the load in question; the tab only appears once you've navigated into a specific shipment.

Do I need to attach a receipt for every charge? 
No — file upload is optional, but it's recommended for charges like detention or lumper fees to speed up approval.

Where do I message the Shipper about a shipment? 
Use the Open Chat section on the Shipment Details page.

How do I know if my charge was approved? 
Check back on the Charges tab for a status update, or follow up via Open Chat.