Shippers can fully manage the status of their shipments from Booked through Accounting Review using the Shipment Status Management feature, found on the Shipment List or within the Shipment Details page in ShipperGuide. This gives shippers greater flexibility, real-time visibility, and reduced reliance on external applications to track shipment progression. This applies across FTL, LTL, and Rail shipment modes.

Note: Shipments in earlier stages "New" or "Quoting" are not part of this manual status flow.

Update a Shipment Status from Shipment List:

1. Navigate to the Shipment List and select Booked

2. Find a shipment in Booked status or beyond that you'd like to update. Click the shipment status dropdown and select the correct status.

Select from the following statuses:

• Booked
• En route to pickup
• At pickup
• En route to delivery
• At delivery
• Accounting Review

Update a Shipment Status from Shipment Details:

1. Navigate to the Shipment Details page.

2. Click on the shipment status dropdown. Select the correct shipment status. 

Select from the same statuses listed above. The shipment status is saved automatically when a new status is selected.

For more details on Shipment Statuses please visit our article here.


Frequently Asked Questions (FAQ)

Does the manual status list end at "Accounting Review"?
Yes. There is not a separate "Delivered" status to select.

Does this apply to Rail shipments?
We offer real-time live tracking for RAIL, with a status granularity that includes: booked > en route to pickup > at-pickup > loaded on rail > departed on rail > arrived at rail facility > unloaded from rail > available at rail facility > actual placement > full outgated from rail facility > accounting-review.

We can also display the status for the container: empty ready for pickup > empty pickup up for return > empty returned.

I updated the shipment status, but the appointment status at the dock still looks wrong — why?
Shipment status and appointment status (tracked separately with Opendock, when the facility is dock-scheduled) are two different things. See our article [Opendock] Appointment Statuses

Can I bulk-update statuses for multiple shipments at once?
Yes. Select all the shipments you want to update. Go to the 3 dots on the bottom right side of the screen, click "Edit shipments" and change the status in the "Status" session.