This article provides a quick overview of the Start Chat feature in the ShipperGuide TMS Marketplace, designed to streamline communication between shippers and carriers.

What is Start Chat?

The Start Chat feature allows shippers to easily initiate conversations with brokers when reviewing rates from "out of network" carriers. This functionality makes confirming your first tender easier and discussing specific details with a new carrier.

Why Use Start Chat?

• Immediate Communication: No more waiting for emails or callbacks. Connect instantly with brokers to clarify rates and terms.
• Smooth Onboarding: When tendering for the first time with a new carrier, you can quickly resolve questions and adjustments through direct chat.
• Enhanced Relationships: Foster stronger connections with carriers, improving your shipping experience and collaboration.

How to Use Start Chat

1. To access the chat feature from the quoting process, navigate to the quote details page.
2. Simply look for the Start Chat button next to the rates from out-of-network carriers. Click the button to initiate a chat and get your needed support in real-time.

For further assistance, feel free to reach out to our support team.