We take pride in standing up a system that runs in many environments and is capable of withstanding inclement weather. However, power outages and other ancillary business outages may occur which may impact your system if it is tied to the power and data of your nearby facilities. Often, it has been the case that someone unplugged a component of the hardware which caused the system outage. So, before you submit a help request, we ask that you check the following in the instance of a Power or Data outage.

Power or Data Outage

Hardware/equipment review process to follow in the event of a Power or Data outage:

1. If a power outage occurs and power is restored but your NavTrac system is not working, please check to make sure all plugs are connected to an electrical/power source.
2. If your internet has been restored, please power cycle your Cradlepoint router(s). The steps are as follows:
   1. Unplug the power cord from the router’s power port.
   2. Wait at least 30 seconds.
   3. Plug the power cord back into the power port.
   4. Wait 2-3 minutes for the indicator lights to turn on. A solid green light means the modem is powered on and connected. Four solid blue lines indicate a strong wireless connection.
3. If the router(s) does not reconnect to the internet, please submit a ticket.

Blurry Images

If you’re consistently seeing blurry pictures on your dashboard, chances are that there may be dust, dirt, or something obscuring the view of the camera. 

We encourage you to try cleaning your camera lens covers first. Here are the steps to follow:

1. Use a clean microfiber towel
2. Use water only to assist cleaning.
3. Do not use any type of spray cleaner.

As we monitor the performance of the system in real time, we will be able to detect if the images have any major quality issues and will contact you if that is the case. 

Have any questions? Reach out to us.