If you still have a question or issue, please use the button in the lower-left corner of your dashboard to start a ticket for assistance.

NavTrac uses Zendesk ticket management to provide you visibility into any ticket you submit and gives you the ability to track ticket progress as well as view tickets submitted by other users in your organization. You can still submit tickets through the "Help" button in the YMS or through the NEW NavTrac Help Center.

Your first time submitting a ticket through the NavTrac Zendesk portal you will need to create a password.

You can do this by clicking the Forgot password? link. You will receive an email to create a new password.

Submitting a request (2 options)

1. You can use the offline chat to send your request. By using it, you will receive the answer directly in your email.

2. The other option is, once you have signed in to the Community page, click Submit a request to ask a question to our team.

You will be directed to the new request page. Please complete and submit the form. Include as much information as possible. If you are attaching data in spreadsheet format please attach a copy of the spreadsheet and not a screenshot of the data.

After you have submitted the form, you can keep track of requests by clicking your name > Requests.

On the request page, you will have the option to view/update your requests, view requests you are CC’ed on as well as requests from other users in your organization.

If you are having problems creating a password or submitting a ticket, please contact us through email communitysupport@loadsmart.com or use the chat icon.