Overview

Warehouses ship and receive goods, and products can be damaged at any point: loading, transit, or unloading. Warehouses are responsible for the full cost of that damage even when it happened before the goods arrived, which cuts directly into profitability. Warehouse staff are the only people on hand when a load arrives or ships, which puts them in the best position to document damage as it happens.

Tip: Loading outbound shipments properly, and recording that you did, is the single best way to avoid being blamed for in-transit damage you didn't cause.

How It Works

Opendock offers two forms, each tied to one side of an appointment:

Form 1 - Received Load Inspection

• For inbound shipments
• Record damages or discrepancies (images and note details)
• Warehouse company can use evidence to ensure not paying for damaged goods
• More likely to receive payments/discounts for claimed goods

Form 2 - Shipped Load Verification

• For outbound shipments
• Confirm compliance checks and tasks with staff
• Record documentation of proper loading procedures (images and note details)
• More likely to reduce claims for damages that happen in transit

Settings — Fields & Forms

1. Go to Warehouses > (select the warehouse) > Fields & Forms to find and manage the fields required for each form
   
    

2. Open a form to check whether it's enabled, meaning whether staff can start submitting it.
   
    

3. Select Manage to Enable/Disable Form and Configure the fields
   

Managing a form's fields:

• Use the search tool to find fields to add, or add fields directly. A field can be reused across multiple forms

• Drag and drop fields to reorder them

• Click the pencil icon to relabel a field on the form

• Click the red icon to hide a field from the form
  
  Note: if a form is disabled, it cannot be submitted

Using the Forms

Selecting a form (same for both):

1. Once forms are configured and enabled, open the appointment's details

2. Go to the Claims Support tab, and then click on SUBMIT FORM on either forms
   
   
    

3. Select the form: Received Load Inspection for inbound damages/discrepancies, or Shipped Load Verification for outbound load-integrity checks

Submitting Received Load Inspection:

1. Enter the Damage Type, description, and evidence, or the Discrepancy Type, description, and evidence

2. Click Confirm to submit the report
   

3. The submitted information and files are visible on the appointment

4. A "Damages Reported" tag is automatically added to the appointment
   
    

Submitting Shipped Load Verification:

1. Fill out the required fields

2. Click Confirm to submit the report

3. The submitted information and files are visible on the appointment
   

Submitting from Mobile

Claims Support forms can be filled out and submitted from a phone or any other mobile device. Take photos directly on the device and attach them as evidence for a claim or load-verification check. No desktop needed!