When a customer books a truck and then cancels too close to the PU date, this is referred to as a TONU (truck order not used). In Carrier TMS, you can easily mark canceled loads as TONU with a few clicks of a button.

This article will cover:

• Cancel a load as TONU
• Remove TONU from load

Canceling a Load as TONU

1. Go to Operations > Loads

2. Search and select the load

3. On the top right corner of the load's page, click More > Cancel load

4. A pop-up window will prompt you to confirm that you want to cancel the load. Click the checkbox Mark as TONU.

The fields for Invoice accessorial charge and Driver additional payment will be enabled, allowing you to input the amounts included in the invoice or driver's statement.

5. Click Cancel and mark as TONU.

The status of the load will change to Canceled with a TONU flag. 

Important: When a load is canceled with TONU, both the load rate and mileage are set to zero.

Remove TONU from load

1. On the load, click the TONU flag 

2. A pop-up window will prompt you to confirm that you want to remove the TONU. Click Confirm. 

Important: If a load on a driver's statement includes TONU and the statement is in Opened status, the TONU pay will be automatically removed from the statement once TONU is removed from the load.