Warehouse users have full control over appointment email notifications. Whether you're sharing check-in instructions, compliance policies, or fee details, you decide what content appears, how it's formatted, and in what order.

Where to Customize Notifications

You can set these up at two levels. The steps are the same either way, you're just choosing how far the changes reach.

Organization-Level Settings (applies to every warehouse in your org):

1. Go to My Organization
2. Click on Settings
3. Navigate to Appointment Notifications
4. Click the Edit (pencil) icon next to the notification type you want to customize

Warehouse-Level Settings (applies to one warehouse only):

1. Go to Warehouses

2. Select the warehouse you want to edit

3. Click Settings

4. Navigate to Appointment Notifications.

5. Click the Edit (pencil) icon next to the notification type you want to customize

💡 The customization process is the same at both levels — the difference is in the scope of the changes.

Click the Edit (pencil) icon next to the notification type you want to customize. 

What Can Be Customized?

1. ID Type to Display

Choose which identifier appears at the top of the notification: Reference Number or Confirmation Number. If you've customized the display name for the Reference Number (see Opendock Using the Reference Number), that name is what shows in the email. The Confirmation Number is the Opendock-generated number for each appointment.

2. Content Block

Insert a custom message section into your email using one of these styles:

• Neutral – Matches the default email style
• Info – Highlights your message in blue
• Alert/Critical – Highlights your message in red for urgency

Useful for check-in instructions, fee or billing details, and safety or compliance requirements.

3. Select & Order Appointment Details

Choose which appointment fields appear in the notification, and reorder them to put the most important details first.

Related Articles

• Opendock Using the Reference Number — customize the Reference Number's display name referenced above

• Opendock Enabling or Disabling Appointment Notifications — turn notifications on or off before customizing their content

• Opendock Enabling Tag Notifications for Appointments — a different kind of notification, triggered by tags rather than content customization