Located on the “Warehouse Insights”tab on the “Insights Page” - The tab contains 3 reports which can be seen as tabs on the bottom of the report.

Note: If you encounter an error or have trouble exporting data, please refresh the page and try again.

Scheduled Time vs. Idle Time 

• Great to understand how much availability (hours) you have vs. how many of those hours are being scheduled
• These give an indicator of how "busy" a warehouse is

Actionable Items:

• Hypothetical example: If a warehouse has a high % of scheduled time (like 90% of all hours are booked) --> That means very busy!  The result might be carriers who can't find appointments in a timely manner, and shipments are delayed because there isn't available.  The action item might be these warehouses need to open up more appointment times.  This could be another dock door schedule for more capacity, or extended hours from 8A - 3P to maybe 8A - 6P for more slots.
• Hypothetical example: If a warehouse has a low % of scheduled (like 10% of all hours are booked) --> This means not busy!  The result might be staff "waiting around" for carriers to show up as needed.  They might be able to reduce their open hours from 8A - 3P to maybe 8A - 11A.  This keeps the unloading/loading focused in a shorter part of the day, so staff can focus on other tasks.

How it's calculated:

We are always looking at this report through the lens of the current dock schedules. Changes to the Dock Schedules after appt creation can influence/skew the data you're looking at.

There might be cases where the report will show over 100% and for the most part these can be attributed to changes made to the dock schedules after the appointments were created. Example: If you had your capacity 100% taken by appts but decide to reduce dock availability, you might see your dock overcapacity looking at past data (before the dock schedule changes).

Load Type Analysis

• Understand the appointment volume and dwell time for each Load Type attribute (inbound/outbound, equipment, or the specific load type name itself)
• Compare the different volumes and dwell time

Actionable Items:

• Better understand why certain load types take shorter/longer on average, possibly use this to update appointment durations based on real data.
  
  

Status Update Analysis

• Give admins the ability to see how many appointments are getting moved through statuses correctly
• The goal should be 100% of appointments get to a "final" status which is Completed, No Show or Canceled

Actionable Items:

• Celebrate warehouses that are regularly inputting all status updates and correct times: The more they are updated, the better data for reporting, KPI’s and efficiency metrics you have!
• Get best practices and help coach warehouses who are not consistently providing status updates