If you encounter the error message while attempting to send your invoices to factoring, please check the list below for possible reasons and troubleshooting steps for each case.

• Your carrier's MC number does not match BasicBlock's database. 

Please check your carrier's MC number under your account's settings. BasicBlock's database usually has the MC numbers entered with these 2 letters 'MC' in the front (e.g.: MC00000), but in some cases, there is just the number (e.g.: 00000). So please try editing it both ways and saving, and then try to send your invoices to factoring again.

• The broker you selected is not correctly entered on the Customers page.

If you see the "Missing MC Number on broker profile" warning next to the broker's name on the Invoices page, it means that the MC number is either not provided or has been entered incorrectly in the broker's profile.

1. Go to the Customers > List

2. Search for the broker and click on their name to view their profile.

3. Clear the broker's name field and begin entering the name of the broker.

4. Once you start typing, some options will show up on a dropdown menu. Please make sure you select the correct matching option from the list. This will automatically fill out the broker's MC number and enable their invoices to be sent to factoring (if it is an Approved broker).

5. Click +Submit.

6. Go back to the invoice and send the invoice to factoring.

For Blocked (not approved) brokers, you need to send the invoice directly.

1. Go to Accounting > Invoices > Invoice ready

2. Search for the invoice

3. Click on the 3 dots > select Send via email.

4. Enter the email address you want to send the invoice and click Send.

• This load doesn’t have a PO number or this load's PO number is already being used in BasicBlock's database

The Load Reference Number (PO Number) field on the load profile must be filled out to enable the invoice to be sent to factoring. Additionally, make sure that the PO number is unique and hasn't been used before in BasicBlock's database.

You can update the Load Reference (PO Number) on the load by:

1. Go to Operations > Loads

2. Search for the load

3. Click the three dots next to the load and select Edit Load

4. The Load Reference Number (PO Number) field will be under the Basic Information section. Update the reference number and click Save Load.

5. Go back to the invoice and send the invoice to factoring.

• The invoice is already under Invoiced or Paid status

Once the load is under the Invoiced status, you cannot use the Send to factoring button anymore on that load. Only Not Invoiced invoices will allow you to use this button.

Please reach out to our Customer Support Team to be informed on how to proceed with this case.