Once a carrier uploads a POD, an Invoice or creates Extra Charges through their Carrier Shipment Details page, shippers will receive an email notification of these updates that have become available to view in ShipperGuide.
This article will cover how to view and download those documents on the platform as well as managing any additional charges reported by the carrier.
How to view Carrier Uploaded Documents
1. Log on to ShipperGuide.
2. Navigate to the Shipments list.
3. Search for and open the shipment.
If a POD is available to review, a notification banner will appear on the Shipment Details page.
4. Click on the Docs and Charges tab found on the shipment next to the Details tab.
Under the Documents list, if a document has been uploaded by the carrier, click on to review the document.
Carriers can upload: Invoices, BOLs, and PODs.
Also available to view is the original Rate Con sent to the carrier.
Extra Charges the carrier sends or new charges shipper users create are listed under the “All In Rate.”
Create Extra Charges
Shipper users are able to add extra charges on the carrier’s behalf.
1. From the Docs and Charges tab on the shipment, click .
2. The Add New Charge pop-up will appear. Add new charge details:
- Required: Charge Type - select from drop down menu of accessorial list
- Optional: Quantity - default value set to 1
- Required: Amount per unit - number of occurrences
- Required: Stop - Indicate which stop the new charge occurred
- Optional: Description - Max of 150 characters
- Optional: Upload file - Add any supporting files from carrier
- Optional: Set as approved(checkbox) - Mark checkbox if the New Charge has already been approved.
3. Click .
Manage Extra Charges
If a New Charge was added by Shipper
If the new charge was not “Set as approved” upon creating it or if an extra charge needs to be reviewed and approved, expand the charge using the arrow icon and click .
Approve charge pop-up will appear to confirm your choice:
Cancel New Charge:
To remove or cancel the Extra Charge, click and a Confirm Cancel pop-up will appear:
Please note only charges created by Shipper Users can be cancelled. Charges submitted by carriers can only be “Approved” or “Rejected.”
If a New Charge was added by Carrier
If a carrier adds extra charges to a shipment, they will be listed and waiting for approval here as well. Expand the charge using the arrow icon and click .
Reject New Charge:
To reject the Additional Charge, click and a Reject Charge pop-up will appear:
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