If you can't remember your password or need to set a new one, you can reset it yourself from the Loadsmart Carrier Portal in just a few steps — as long as you still have access to the email address on your account. This article walks you through the reset process in ShipperGuide,

First time logging in?

If you've never logged in before, look for a Welcome or Invitation email from your shipper — not a password reset email. Use the link in that invitation to set up your account. The steps below only apply to existing accounts. 

To reset your password:

1. Go to Loadsmart password reset page. 

2. Enter the email address associated with your Loadsmart account. Click Reset My Password

3. If a Loadsmart account matches your email address, you'll receive an email with instructions to create a new password.

(Note: If no account is registered under the email you entered, no email will be sent. Double-check that you´re using the exact email address you signed up with.)

(Note: Your password is case sensitive. When setting or entering it, make sure to match the exact uppercase and lowercase letters you chose.)
 

Didn't receive the password reset email?

1. Check your spam or junk folder. The reset email is sent from Loadsmart Team <updates@info.loadsmart.com>.

2. Contact your office administrator to confirm that a system or firewall rule isn't blocking emails from updates@info.loadsmart.com.

3. Make sure the email address you entered matches the one registered on your Carrier Portal account. If you're unsure which email is registered, contact our support team.

4. Password reset links expire. If you requested a reset earlier and the link no longer works, return to the reset password page and request a new one.

Reset the password successfully but still can't log in?

1. Clear your browser's cache and cookies, then try again.

2. Try opening the Carrier Portal in a private or incognito browser window.

3. If you're using a mobile or smartphone browser, try switching to a desktop or laptop computer — some mobile browsers may not complete the login flow correctly.

4. Remember that your password is case sensitive.

5. If the issue persists, contact our support team with your company name and MC or DOT number.

Seeing a reCAPTCHA error?

This error is usually temporary. Try the following:

1. Clear your browser's cache and cookies and reload the page.

2. Try a different browser.

3. If the error continues, contact our support team.

Still stuck after trying everything above? Reach out to our support team — we're happy to help.

Frequently asked questions (FAQ)

Q: Do I need my Carrier Portal login to request a password reset?

A: No. You just need access to the email address registered on your account. Go to the password reset page and enter that email to receive reset instructions.

Q: What if I no longer have access to the email on my account?

A: Contact the Loadsmart Community Help Center for assistance updating your account access.

Q: Why didn't I receive the password reset email?

A: Most often it's caught in a spam filter or the email you entered doesn't match your registered account. See the Troubleshooting section above for the full checklist.

Q: Is my password case sensitive?

A: Yes. Make sure you use the exact uppercase and lowercase letters you originally chose when creating your password.

Q: What should I do if I keep seeing a reCAPTCHA error?

A: Clear your browser's cache and cookies, try a different browser, and if the error continues, contact our support team.