This article will cover how to request a new bid from a carrier directly from ShipperGuide.
To make a counter offer:
1. Select the lane under the Lanes in Progress tab of the RFP and click Results.
2. Under the Bids Received or Results section of the Routing Guide, click next to the carrier's bid.
3. Select Make Counter Offer.
3. Enter your message for the counter offer and click SEND COUNTER OFFER.
The carrier will receive an email for the counter offer request and the requested lane will automatically reopen for the carrier to submit a new proposal.