This article explains how to track shipments after they have been booked using Loadsmart Instant Booking in ShipperGuide. Shipment status updates offer a quick snapshot of where your freight is at any given moment, giving you full visibility into your supply chain.

Tracking a shipment booked with Loadsmart

Shipments booked with Loadsmart offer real-time shipment tracking. Updates are automatically sent to ShipperGuide, providing visibility to your shipments at your convenience. 

Step-by-Step Instructions

1. Open the Shipments section.  On the left-hand navigation panel in ShipperGuide, click on SHIPMENTS:

2. Select a shipment from the list.  From the Shipment List, click on the shipment you want to track:

3. Locate the Stops Details section.  Inside the Details tab, scroll down the shipment page to find the Stops Details section. This section shows the most up-to-date tracking details, including the last pinged location of the shipment. The vertical line will turn green once each milestone is completed:

4. View the full shipment journey.  Scroll the page back up, and on the right side, click on VIEW LOCATION HISTORY to see the complete route and every location check recorded during transit:

Frequently Asked Questions (FAQ) 

How often is tracking updated in ShipperGuide?

Tracking updates are sent automatically from the carrier and reflected in ShipperGuide in real time. Update frequency depends on the carrier's tracking technology.

Can I track shipments not booked through Loadsmart Instant Booking?

The automated real-time tracking is available for shipments booked via Loadsmart Instant Booking. For manually tendered shipments, tracking availability may vary.

What does 'last pinged location' mean?

It refers to the most recent GPS or check-in location reported by the carrier for that shipment. It is not necessarily the shipment's current exact position.

Why is the Stops details section not showing any updates?

Tracking may not yet be available if the shipment was recently booked or if the carrier hasn't begun reporting location data. Allow a few hours after pickup before checking again.

Who do I contact if tracking is stuck or inaccurate?

Reach out to your Loadsmart account representative or the ShipperGuide support team for assistance with tracking discrepancies.