After a carrier accepts a shipment tender, they can access the shipment's page in the Carrier Portal to enable tracking, provide pickup and delivery check-in/check-out times, and view or download BOL and Ratecon documents. 

This article explains how to select a preferred tracking method in the Carrier Portal and how to use each available option, so your tracking experience matches the way you operate.

This article covers:

• Accessing Shipment Tracking
• Selecting Your Tracking Method
• Manual Updates
• Mobile App Tracking
• ELD Tracking
• EDI Tracking

Accessing Shipment Tracking

1. Once you've accepted a shipment tender, you can access that shipment's page directly from the Carrier Portal.
2. You'll also receive an email on the day of pickup, or any time the shipper requests an update, with a direct link to the shipment's page.

Selecting Your Tracking Method

1. Go to Carrier Portal > Shipment.
2. Look for the tracking banner on the shipment's page — it includes a Setup Now button.
3. Click Setup Now.
4. Select your preferred tracking option and follow the prompts to complete the connection.

Manual Updates

Adding a location manually

1. Go to Carrier Portal > Shipments.
2. Open the shipment you'd like to update.
3. Click Add a Manual Location.
   
4. Enter the following details:
   • Last location (City)
   • Date
   • Time

5. Click Share Location.
   

Once shared, the shipper will see the update, and it will appear under Pings on the right side of the screen. If you need to remove a location update, click the trash can icon next to the relevant entry.

Adding manual check-in and check-out times

1. On the shipment's page, go to the Pickup and Delivery section.

2. Click Driver Arrived at Facility or Driver Left the Facility, depending on the update you're logging.
   

    

3. Enter the date and time, then click Save.
   
4. The timestamp will now appear on the shipment's page.
5. To edit a check-in or check-out time, click EDIT on the appointment tab.

Mobile App Tracking

Assigning a driver lets you enable autonomous tracking directly from their mobile device.

1. To enable this, the driver must download the TruckerTools mobile app.
2. From the shipment's page, click Assign a driver to track using the mobile app.
   
3. Select the driver and click Confirm.
   

Once assigned, the driver will receive an SMS or in-app notification letting them know they have a new load and need to enable autonomous tracking. The driver must allow location tracking on their device so updates can be sent to the shipment in ShipperGuide. If the driver doesn't respond or enable tracking, location updates won't be available for that shipment.

ELD Tracking

Carriers with trucks connected to Trucker Tools can enable autonomous tracking through their ELD devices.

1. Connect your ELD by following the setup instructions for your provider:
   • Trucker Tools (ELD Connection)
2. Once connected, use the Add the Truck Number to Track with ELD field on the shipment's page to assign the truck that will be moving that shipment.
3. If the truck number isn't listed, type it in and add it to your Project44 or Trucker Tools truck list. Make sure the number matches the one registered on the truck's ELD device.

Once a truck is assigned, ShipperGuide will receive the shipment's location roughly every 15 minutes. When the truck enters or exits a stop's geofenced area, ShipperGuide will automatically update the check-in and check-out times.

EDI Tracking

The EDI Tracking integration simplifies the exchange of transaction data between shippers and carriers. A Loadsmart specialist will walk you through the setup.

1. Identify the shippers you want to integrate with and the transaction types your business needs.
2. Send an email to solutions@loadsmart.com with those details, requesting a new EDI integration.
3. A specialist will reach out to guide you through the next steps.

FAQ

What happens if I don't set up a tracking method?
You can still add manual location updates and check-in/check-out times, but ShipperGuide won't receive automatic location updates.

What if my driver doesn't enable tracking on the mobile app?
Location updates won't be available for that shipment until the driver allows tracking on their device.

How do I request an EDI or API integration?
Email solutions@loadsmart.com with the requested details, and a Loadsmart specialist will reach out with next steps.