This article covers how to reset a shipper user's password on ShipperGuide.

User must have access to the email address they used to register their ShipperGuide account to reset their password. If you no longer have access to the registered email address, please contact our support team for further assistance. 

To reset your password:

1. Go to the ShipperGuide login page.

2. Click Forgot password?

3. Enter the email address associated with your account.

4. Click 'Send Instructions'

5. Check your email

5. You will receive an email with instructions to create a new password. On the email, click the “CREATE A NEW PASSWORD” button or copy and paste the link to your web browser’s address bar.

Trouble resetting?

• No email arriving: Check spam/junk first. Confirm you entered the exact email your account is registered under. Ask your office admin to confirm a system rule that may block the email from reaching your inbox. Still nothing after a few minutes? Request a new reset instead of waiting, click Forgot password? again.
• Link expired, or the page is blank/shows an error: Reset links are single-use and expire after a short time. Don't reuse an old email, go back and request a fresh one, then click it right away.
• Your company uses SSO: If your account signs in with SSO (see Shipper Login), you don't have a separate ShipperGuide password to reset, use the SSO sign-in option instead.

If you are still experiencing issues, contact our support team for further assistance.