Appointment Start Time Minutes

Appointment Start Time Minutes restrict the interval of what time an appointment can start. It can be customized at either the Organization or Warehouse level.

1. Go to My Organization 
2. Select the Appointment Start Times drop-down
3. Select the start time 
4. Click Save Org Settings

On the Warehouse level: 

1. Go to Warehouses > Select a Warehouse
2. Scroll down to the Warehouse Settings
3. Select the Appointment Start Times drop-down
4. Select the start time 
5. Click Save Warehouse

Interval Options

Top of the hour (:00) means 1-hour start time intervals 

Top and bottom of the hour (:00 and :30) means 30-minute start time intervals

Every quarter of the hour (:00, :15, :30 and :45) means 15 minutes start time intervals

Every Twenty Minutes (:00, :20 and :40) means 20 minutes start time intervals

Custom Start Times

To set up personalized appointment start times, simply click on the drop-down menu and select "Custom Start Times." Then, proceed to choose your preferred time slots.

Note: If you leave the time slots empty without making any selection, the schedule will be unavailable.

Example: 
1. The user selected the following slots from 10:00am to 4:25pm: 

2. The schedule will be displayed to the carrier as below: 

Please be aware that the schedule will adhere to the Operating Hours specified for the Warehouse. In the provided example, the time slots are not applicable to Saturdays and Sundays, as these days are designated as closed days.

Operating Hours configuration: 

Carrier View:






FAQ

Q: What happens if I leave Custom Start Times empty?
A: The schedule will be unavailable — you must select at least one time slot.

Q: Do start time intervals override my Operating Hours?
A: No — the schedule always adheres to the Operating Hours configured for the warehouse, regardless of the start time interval chosen.

Q: Can I set different start time intervals for different warehouses?
A: Yes — set it at the Warehouse level to override the Organization-level default for that specific warehouse.