You have complete control over appointment notifications at both the Organization and Warehouse levels. These settings let you:

• Mute all appointment notifications
• Enable all notifications
• Enable or disable specific types of notifications

This allows you to tailor communication to your team and your carriers based on how each location operates.

Where to Manage Notification Settings

You can manage these settings at two levels:

Organization-Level Settings (applies across every warehouse in your org):

1. Go to My Organization
2. Locate the Appointment Notifications dropdown
3. Select your preferred option (Yes / No)
4. Click Save Org Settings

To enable or disable specific notification types, scroll down and uncheck the notifications you’d like to disable after enabling the main toggle.

Warehouse-Level Settings (overrides the org-level setting for one warehouse only):

1. Go to Warehouses

2. Select the warehouse you want to manage

3. Go to Settings
4. Navigate to Appointment Notifications

Use the same steps as above to enable, disable, or customize notifications for that warehouse only. 

Choosing Your Setting

• Yes enables all relevant emails to users and carriers for appointment events

• No mutes every appointment-related email at that level. While muted at the organization level, you can't manage individual notification types separately. That option only appears once the main toggle is set to Yes

Enable or Disable Specific Notification Types

Once notifications are enabled, you can fine-tune which ones go out:

1. Confirm Appointment Notifications is set to Yes

2. Scroll down and uncheck any individual notification types you don't want to send

3. Click Save Org Settings

Understanding Notification Email Headers

Each appointment notification email includes:

• To: The carrier’s email address

• Reply-to: either the warehouse contact email, or the email of whoever created the appointment

• BCC: any emails configured as CC recipients for the appointment, plus the appointment creator's email

Related Articles

• Opendock Custom Notifications — customize what each notification type's email actually contains

• Opendock Enabling Tag Notifications for Appointments — a separate, tag-triggered notification feature