Canceling Appointments

  • Updated

Can I always cancel my appointment?

No. Some warehouses may restrict the number of hours carriers can cancel prior to the appointment time. If it's the case, please contact the warehouse directly to cancel your appointment.mceclip0.png


Steps to cancel an appointment:

  1. Click the ‘My Appointments’ tab
  2. Select a date range and click ‘Apply’
  3. Click on the appointment that needs to be canceled
  4. Click the red 'Cancel Appointment' button
  5. Some warehouses require a cancellation reason. Fill in the cancel reason and click "Cancel Appointment"

The warehouse will be immediately notified of the cancellation. The appointment will still show up in the carrier's list of appointments. However, the appointment status will now show 'Canceled' to the warehouse and the carrier.




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