Nova uses predefined appointment statuses rather than custom ones. This guide outlines each status, its functionality, and how to manage them effectively. 

Overview of Appointment Statuses

Nova categorizes appointments into seven statuses:

Status Details & Actions

1. Requested (Optional)

The "Requested" status must be enabled in the My Organization tab or for a specific Warehouse. To enable it, select "Requested" under 'Status for newly created appointments'.

• Under My Organization

• Under Warehouse Settings

Appointments made on the carrier or warehouse websites will automatically be marked as "Requested". Warehouse staff can then either approve or decline them.

• To approve an appointment, click "Approve and Schedule".
• To decline an appointment, click "Cancel Appointment" at the bottom of the screen.

Appointments made through the carrier view will also be marked as "Requested" until they are either approved or declined.

Note:

• This status is optional—appointments can start as Requested or directly as Scheduled.
• Changing this setting affects only new appointments, not existing ones.

2. Scheduled

The Scheduled status indicates that the warehouse is waiting for the carrier to arrive. Under Schedule, warehouses can track in/out times by adding the carrier's ETA. See details here. 

Note: The grid view differentiates between Requested and Scheduled appointments.

3. Arrived

The Arrived status is used when the carrier has reached the dock. Under Arrived, warehouse users can track in/out times. See details here. 

4. In Progress

The In Progress status shows the total time between Arrived and In Progress on the Status Timeline. This is recorded as "Wait Time", helping track how long the carrier waited before the appointment began. 

To enable this status, go to the My Organization tab or a specific Warehouse and select "In Progress" under "The status that follows 'Arrived' is". 

• Under My Organization

• Under Warehouse Settings

In TV Mode, the "Processing" time will be displayed, showing how much time has passed since the appointment was marked as "In Progress". This helps your team track how long they have been working on the appointment. Additionally, a countdown clock will appear on the right side, indicating the remaining time based on the appointment's duration. 

5. Completed

The Completed status indicates that the loading/unloading process has finished and the appointment is complete. Warehouse users can also add the exact completion time by clicking the pencil icon. 

6. Canceled

In Nova, once an appointment is marked as Canceled, neither the carrier nor the warehouse can undo the status. The canceled appointment cannot be edited or rescheduled.